Shipping Policy

Last Updated: ____10____ day of _____APRIL______2025_____, ________

At JJ SMART LLC (“we,” “us,” or “our”), we strive to deliver your orders from www.skyshopi.com as quickly and efficiently as possible. This Shipping Policy outlines key details about order processing, shipping methods, delivery times, and related fees.

1. ORDER PROCESSING TIME

  • Standard Orders: Processed within 1–3 business days (excluding weekends/holidays).
  • Pre-Order/Backordered Items: Clearly labeled on the product page with estimated restock/ship dates.
  • Custom/Made-to-Order Items: Require additional production time (specified at checkout).

Note: Orders placed after 12 PM EST are processed the next business day.

2. SHIPPING METHODS & DELIVERY TIMES

We partner with global carriers (DHL, FedEx, USPS, AliExpress Standard Shipping) depending on your location.

Shipping OptionDelivery TimeRegions CoveredTracking?
Standard Shipping7–15 business daysWorldwideYes
Express Shipping3–7 business daysSelected countriesYes
Local Pickup (if available)N/A[Specify locations]No

Important:

  • Delivery times are estimates and not guaranteed (delays may occur due to customs, weather, etc.).
  • Some remote areas may incur additional fees or longer transit times.

3. SHIPPING COSTS

  • Calculated at checkout based on product weight, destination, and shipping method.
  • Free Shipping: Available for orders over [X amount] in specific regions (e.g., U.S. orders over $50).
  • Heavy/Bulk Items: May require special freight shipping (customer contacted for approval).

4. INTERNATIONAL SHIPPING (CUSTOMS & DUTIES)

  • Customers are responsible for:
    • Any import taxes, duties, or fees (set by your country’s customs office).
    • Providing accurate contact/address details to avoid delivery failures.
  • Non-Refundable if:
    • You refuse to pay customs fees.
    • The address is incorrect/incomplete (see Return Policy for reshipment costs).

5. TRACKING YOUR ORDER

  • A tracking number is emailed once your order ships.
  • Use the carrier’s website (e.g., DHL.com) for real-time updates.
  • Contact us at support@jjsmart.net if tracking hasn’t updated within 5 business days.

6. DELIVERY ISSUES

A. Failed Deliveries

  • If the carrier cannot deliver (e.g., invalid address), the package may be returned to us.
  • Customer covers reshipment costs (unless the error was ours).

B. Lost/Missing Packages

  • File a claim with the carrier first (we assist with investigations).
  • Refunds/replacements issued only after carrier confirmation (typically 30+ days).

7. CHANGING YOUR SHIPPING ADDRESS

  • Contact us immediately after ordering (changes not guaranteed if the order has shipped).

8. CONTACT US

For shipping questions or urgent requests:

Key Notes for Customers:

✅ Double-check your address before submitting orders.
✅ Track your package—carriers often require signatures for high-value items.
❌ We don’t ship to P.O. boxes (some carriers restrict this).

This policy aligns with supplier terms (e.g., Alibaba logistics) and protects your business from shipping disputes.

© 2024 JJ SMART LLC. All rights reserved.

A note to our visitors

This website has updated its privacy policy in compliance with changes to European Union data protection law, for all members globally. We’ve also updated our Privacy Policy to give you more information about your rights and responsibilities with respect to your privacy and personal information. Please read this to review the updates about which cookies we use and what information we collect on our site. By continuing to use this site, you are agreeing to our updated privacy policy.